• FAQs

  • How will I work with my Virtual Assistant or Manager?

    Your VM works remotely. All you need to do is provide ample information and instructions on tasks you want done. You can submit your tasks and requests via text, email, phone call, WhatsApp or our project management dashboard Asana.

    Where is my VM located?

    Lagos, Nigeria.

    Is my VM available all day?

    We practice what we promote. Balance. Your VM will be available Monday - Friday from 8:30AM – 5:30PM (Depending on your plan). However, you can submit your tasks and requests at anytime during the day and even over the weekend. Your VM will respond to all requests the following business day.

    Will my VM work on public holidays?

    All our VM's will be unavailable during major public holidays.

    • New Year’s Day
    • Good Friday
    • Easter Monday
    • Independence Day
    • Christmas Eve
    • Christmas Day
    • Boxing Day
    • New Year’s Eve

    * Any personal holiday time will be communicated at least two weeks before the holiday.

    What qualifications do VM's have?

    All VM's have a minimum of a Bachelor of Arts (BA) or a BSc (Bachelor of Science) across various disciplines.

    What is the average turnaround time on a task?

    Turnaround depends on the complexity and urgency of the task. We are committed to completing tasks as quickly as possible. Most simple tasks are completed within hours.

     

    *Kindly submit urgent tasks as early as possible. If you submit a task at 5:25PM and your VM closes at 5:30PM, your task would be most likely completed first thing the following business day.

    What sort of tasks can't I delegate?

    - Software development
    - Lead generation
    - Sales & Marketing
    - SEO
    - Audio & Video production
    - Content Writing (e.g. Blogging, Business Plan)
    - Running physical errands (but we can get someone to do this for you)