• Terms of Service

  • Acceptance of Terms

    We accept clients worldwide, provided the output is in English, in our time zone (GMT & WAT) and our payment terms are agreed.

     

    By using the site, you agree to be bound by these terms and conditions; your agreement with us regarding the terms of service becomes effective immediately upon starting your use of our services. If you do not wish to be bound by these terms of use kindly do not proceed with Virtually Managed.

     

    Our regular schedule is Monday through Friday 8:30am – 5:30pm. Completed tasks, projects and updates will be delivered by e-mail, or other method as agreed with the client. All files are virus-checked prior to transmission. Other delivery methods (courier, etc.) will be charged to the client at cost.

     

    Service cancellation can be done at any time, once the billing cycle is completed. Alternative arrangements can be done between parties.

    Overview of Services & Responsibilities

    Client understands that Service Provider is not an employee, and that this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy and consideration are expected. Due to the virtual nature of the relationship, the Client understands the importance of communication, especially via email, and agrees to respond to questions, requests and communications from Service Provider in a timely manner. The client understands that Service Provider is a business with other clients to serve, and requires fair, realistic notice in order to attend to requests and projects. Poor planning or miscommunication on the part of Client will not constitute an emergency for Service Provider. Client understands that Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality work, for which the service provider will keep as many communication channels open as possible.

     

    Task requests are non-transferable. This means you cannot sell tasks on your plan however; you are more than free to buy a plan for whomever you wish to introduce to the great world of delegating. Your Virtually Managed account/plan is non-transferable.

     

    If you are on a plan with limited requests, unused requests by the next billing cycle will not be carried over.

     

    Contacting an employee of Virtually Managed to work privately for you is strictly prohibited and a violation of our terms & conditions.

    Requests & Tasks

    Tasks are to be submitted via text, email, phone or our project management dashboard. Tasks can be submitted via WhatsApp based on the following terms - Submissions via WhatsApp should be strictly tasks. We say this so tasks do not get lost in conversations and your Virtual Manager can easily identify what needs to be done and complete it on time, satisfying your needs. If you would like to chat a bit more on WhatsApp, kindly do not submit tasks via WhatsApp but through the other channels listed above. You can call your Virtual Manager to have a conversation; we would like to build a relationship with you through the most effective way that will not affect maximum output and productivity.

    Office Hours & Communication

    Office hours are Mondays through Fridays, 8:30 am to 5:30 pm (GMT & WAT), unless agreed otherwise with the Service Provider. Service Provider is available for phone calls during office hours only. Meetings and appointments (in-house) depending on your plan need to be prescheduled.

    Payment Options

    All of our services are prepaid. Direct Bank Transfers and PayPal money transfers are accepted. Other payment agreements can be discussed with the service provider

    Confidentiality

    Virtually Managed will not at anytime either directly or indirectly, use for the personal benefit of the Service Provider, or divulge, disclose or communicate in any manner any information that is proprietary to the Client. Service Provider will protect such information and treat it as strictly confidential. This provision shall continue to be effective after the termination of this Agreement. Upon termination of this agreement, Virtually Managed will return to the Client all records, notes documentation and other items that were used, created, or controlled by Virtually Managed during the term of this Agreement.

    Cancellation

    You can cancel your subscription at anytime by sending an email to accounts@virtuallymanagedltd.com Monthly subscriptions can be cancelled at any time though we are able to prorate membership cancellations or refund any unused time.

    Termination of Service

    On not glorious terms, we reserve the right to terminate the service of a client at any time for any reason. We never have but we may terminate a contract/subscription with a number of reasons but not limited to the following:

    • If the client is constantly requesting tasks outside of the initial agreed scope of work stated on the signed contract and refuses to upgrade.
    • If the client is mean to his/her Virtual Manager or any member.